I work with businesses that are running on outdated processes and missing the automation that would free their team up to do the actual work. Here’s what that looks like in practice.
AI automation and workflow design
I find the work your team is doing manually that should be handled by software, and build the automation to replace it. That might be data entry that could be eliminated, a reporting process that runs on copy-paste, or a customer workflow that’s held together with email threads. I map the problem, build the fix, and hand it over working.
Systems integration
Most businesses have software that isn’t talking to each other. I connect the tools you already have — pulling data through automatically, cutting out the manual steps in between — so your team stops being the glue between systems.
Microsoft 365 and AI tooling
If your business runs on Microsoft 365 and you’re not getting much out of it beyond email and Word, there’s usually a significant gap between what you’re paying for and what you’re using. I work with the full M365 stack — SharePoint, Power Platform, Copilot — and know where it earns its keep and where it doesn’t.
Who I work with
Professional services firms, field service operations, and SMEs without a dedicated IT team. The common thread is businesses that have grown but whose systems haven’t kept pace. No technical background required on your side — that’s the point.
How it works
Get in touch
The best way to start is a conversation. Tell me what you’re working with and what’s not working, and I’ll tell you whether there’s something I can do about it.
consulting@joshwickes.com